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Tag Archives: Sales

Expiring Listings on Etsy

Items that sell on Etsy are listed in a sold section of each shop, but some things just seem to disappear. Inactive and expired items do not show anywhere. Each product or item listing on Etsy lasts for 4 months or until the item sells. Listings can be renewed after expiring or selling. Some sellers automatically renew all listings when they expire, but not all do. Each listing costs 20 cents. That’s cheap, but it does add up if you have a lot of items. 

I’ve recently created an expiring soon section in my store (Debnests). If a section is empty, it won’t show up in the store. Mostly only items I’m considering dropping will be added to this section. Items in treasuries or with favorites (hearts) are more likely to be renewed. So if you want to save an item (without purchasing it), favorite it or add it to a treasury. Items may come back later, maybe for the holidays or when other items have sold. The ones in this picture probably won’t come back until time for Valentine’s Day next year.

Sale

Expiring Soon Section in list view

You can’t tell when an item might expire by looking at the item screen, but you can find the date it was listed from the shop page. You have to switch to list view. Gallery view is the default and it’s not obvious that there even is another option. On the same line as the search in shop box, to the right of the sort by selector is two little graphics that are supposed to depict gallery (some dots) and list (some dots and lines) views. Hovering over the graphics should reveal the titles. Click on list view. If you don’t see the item you were looking at, you can go to the shop section or search in the shop. To see the items that will expire soon, sort by Most Recent and go to the bottom of the last page. Don’t forget to add 4 months to the date listed to get the expiration date.

One of the problems on Etsy is that the help text and the forums are more for the sellers than the buyers. There doesn’t seem to be a good place for Etsy shoppers to find tips and tricks for navigating the site. If you know of any resources or blogs that covers this topic please let me know in the comments.

Do you have any questions about shopping on Etsy? What other Etsy topics would you like me to cover?

 

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Using the Etsy Feedback System

Etsy claims they are working on their feedback system, but I don’t know if they are going to completely overhaul it or just tweak it. So much of this could change by the time you read this post. 

Etsy Feedback

Please Leave Etsy Feedback

The biggest problem is that most people don’t leave feedback at all, but there are some other problems with the way the current system works. It’s frustrating when customers will tell you they love their purchase, but they still don’t leave feedback.

Sold on Debnests Etsy

Only 3 of 10 customers left feedback on Debnests Etsy

The amount of positive feedback is reported as a percentage and is rounded up. If there is a lot of feedback, it can show as 100% positive even if there are some negative and neutral feedback. You can’t sort or filter to see details. If there are 300 positive, 5 neutral, and 1 negative, you can’t read the neutrals or the negative without paging through all of the feedback to find them. Only 20 feedback details show on each page.

The number of feedbacks includes feedback as a buyer as well as a seller even though you can’t see feedback left for a buyer on the buyer’s profile page – you can see it on the seller’s page. If a seller also buys supplies on Etsy, they can end up with a higher feedback number than the number of sales in the shop because each item purchased can get a feedback left for it.

Sellers can’t respond to feedback. Sometimes a buyer didn’t read or understand the description of the item. Many times a buyer will leave negative feedback before contacting the seller and won’t change the feedback after the issue has been resolved. There are horror stories of customers demanding refunds without returning items and other acts of fraud using the threat of negative feedback to get what they want.

Do you leave feedback? Do you read feedback? Does feedback or the lack of feedback influence your purchases?

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